Click the Blue Button below. After you click it, a file will begin downloading to your computer. Look for a small box or arrow at the top right or bottom left of your browser window showing the download progress.

Once the download finishes, click on the file name to open it.

Important: If a blue box appears saying "Windows protected your PC," do not worry. Click the small text that says "More Info" and then click the button that says "Run Anyway". This is a safe, portable application that lets our technician help you.

A new window will open on your screen. On the left side, look for the section titled "ID" (usually 9 or 10 numbers) and "Password". Keep this window open—if you close it, the connection will be lost.

Call our support line or use the form on the right to share your ID number. Once our technician connects, a box will pop up on your screen. Click the big green Accept button to start. You will see your mouse moving—this is just our technician working on your request!